THC Anual Report 2020
The Housing Connection Annual Report 2020
“OUR CARERS AND FAMILIES HAVE SHOWN TREMENDOUS GRIT, PATIENCE, AND COMPASSION DURING THIS TRYINGPERIOD.”
It has been a privilege to serve on the Board of THC during the past year. The impact of the COVID‑19 virus has affected us, as well as our community. In many ways, our organisation has faced challenging circumstances, as have all other organisations involved delivering services into the sector.
My deep thanks go to our dedicated CEO, Nicola, who continues to provide such effective leadership and inspiration for the organisation through these tough times. I would also like to stress my appreciation to the Board. Their great efforts during COVID‑19 have ensured we stayed the course and remained faithful to our goals. On a personal level, they have been very helpful to me as Chair. My role is not able to be performed without them.
ON BEHALF OF THE BOARD, I WOULD LIKE TO EXPRESS OUR APPRECIATION TO THE MARVELLOUS STAFF OF THC.
They have worked so hard in recent months to maintain our services in the face of social distancing, infection control and remote communications. We could not do what we do without such fine and dedicated people who are passionate about their work. Perhaps no one has been as impacted by this virus as the carers and families of our clients. Yet our carers and families have shown tremendous grit, patience, and compassion during this trying period. Their calm understanding and generous assistance have been instrumental in our success this year. We are grateful for their continuing contributions and understanding. The Board welcomes two new directors to our leadership depth in 2020. Brian Cheney brings key insights from his family‑ lived experience of our community as well as a deep understanding of financial management. Dr Mariya Yesseleva‑Pionka adds her strong commercial skills and experience, which will be invaluable for our organisation. Thank you both for putting up your hands to help THC and guide it forward. I believe THC will come through this pandemic in a strong position and supported by enhanced skills as a result of managing our way through these challenging times. We are a strong organisation – financially as well as culturally strong. Our service ethos is enhanced during these times. THC’s clients, families and carers can remain confident about entrusting the well‑being of their family members to our care.
“OUR COMMUNITY ROOTS GIVE US STRENGTH AND ARE IMPORTANT IN SUPPORTING US TOGETHER THROUGH THE HIGHS AND LOWS.”
The Housing Connection, with its community roots, has felt the challenges of our communities over the last 12 months, with drought, bushfires, flood and COVID. Our community has felt the effects of these events, from our base in Chatswood to the communities to whom we deliver support. We have staff with connections to the country affected by these significant weather events, and COVID has impacted all of us. Our community roots give us strength and are important in supporting us together through the highs and lows. Recognising our roots is key in that we are part of a network of informal and formal supports. A deliberate part of the tagline to our logo is Together! THC has remained busy during COVID, focusing on the welfare of each person we support, our teams, and their networks of support. Again, going back to our community roots, THC does not want to be all things to all people. In times of difficulty, we rally to find a way through. I am most proud of how our community has managed during the NSW lockdown and its aftermath. THC used the NDIA’s COVID 10% payment for services, to pass on an hourly allowance to direct support staff. THC recognises that our focus on delivering quality support services needs to value and support our staff. Our teams are our assets.
Over the past year, we have introduced a THC Legends award and implemented a training and professional development framework. The NDIA pricing does not adequately allow for training and professional development, and we are trying a new approach to maintain high quality in this area. We also continue to work hard to maintain our unique and positive culture. This year we ran three days of ‘Values in Action’ training as core training we aim each new staff member to complete. This year THC has invested in marketing and communications, with an updated website, Facebook and Instagram feeds, along with regular email updates from me. I thank our talented team who have enabled this great progress. This year our Chatswood office, since 1996, underwent a much‑needed renovation. COVID hampered our plans for an official opening. The office was shut during the lockdown and is now operating with number restrictions in place. The new space has received positive feedback and provides a much‑improved environment for working, meetings and catching up. A huge thank you to Link Community Housing, who generously hosted our finance team and allowed us to use their meeting space for six weeks whilst our renovations were completed. THC is overseen by a committed and professional Board. I thank each of them. Over the past year, there has been great progress to deliver on our strategy. Teamwork is of critical importance, from direct support to our team leaders and our leadership team. I deeply value the sense of cohesion and commitment demonstrated across all levels of the organisation. With your support, THC will continue to be an agile, resilient organisation, with lots of opportunities ahead of us. Our vision is to facilitate rewarding and valued lives for all people with disabilities. I hope the pages that follow give you a sense of how we do this.
I always appreciate feedback and am happy to be contacted.
Finally thank you to all of our participants, families, staff teams, community members, donors and partners.
IMPLEMENTING OUR STRATEGY
OUR VALUE PROPOSITION
PEOPLE WE SUPPORT / PARTICIPANTS / CLIENTS
We will walk beside you to assist in achieving your goals, by ensuring that you are at the centre of decision making about the support and services you receive, at all times. Your best interests are always considered
We will work with you as a genuine partner to provide high quality, relationship-based, engaged and safe support. We will focus on evidenced-based approaches, innovation, and a continuous improvement cycle underpinned by mutual respect, trust, and accountability
OUR STAFF AND TEAMS
We will focus on ensuring a safe working environment, encourages your ideas & solutions and is responsive and flexible to your needs. We will foster a culture that facilitates passion, playing to strengths, and engagement, aimed at achieving a shared focus of high quality and personalised support to each person we support
We will work constructively and openly to achieve shared objectives and to share knowledge and experience to our mutual benefit and the benefit of people we support
We will be known as a provider of high-quality services and maintain evidence that demonstrates this