Our Strategic Direction

STRATEGIES THAT WILL GUIDE US

Strategic Plan FY2026–FY2029

Strategic Vision

To ensure THC’s long-term sustainability as a leading provider of quality, individually tailored disability services through diversified revenue streams, strategic partnerships, and operational excellence whilst maintaining our commitment to supporting people with disabilities to live as independently as possible.

Mission
Support people who have intellectual and other disabilities to live fulfilling lives in the community, as independently as possible


THC
is
A Quality Influential, Integrated Disability Service Provider

Strategic Objectives

1. Financial Sustainability:
Achieve financial resilience through revenue diversification and operational efficiency.

 





2. Service Excellence:
Maintain and enhance quality service delivery whilst growing capacity





 





3. Organisational Capability:
Build robust systems, processes and human capital to support sustainable growth








 

4. Strategic Positioning:
Position THC advantageously within the evolving disability services landscape

 







Strategic Pillars

1: NDIS Revenue Maximisation Objective: Optimise revenue from existing NDIS services whilst positioning for reform changes Strategic Focus:
  • Leverage existing strengths in SIL service delivery
  • Build effective partnerships with SDA providers
  • Expand service capacity through infrastructure investmen

2: Alternative Revenue Sources

Objective: Generate $1M in alternative gross revenue with $330K net surplus to ensure long-term viability

Strategic Focus:

  • Higher-return conservative investment strategy
  • Philanthropic and corporate partnerships
  • Strategic acquisitions and partnerships
  • Foundational Supports positioning

3: Staff Recruitment, Engagement and Development

Objective: Build organisational capability to support growth whilst maintaining service quality

Strategic Focus:

  • Comprehensive HR strategy development
  • Volunteer program establishment
  • Staff retention and development initiatives

4: Growth Balanced with Quality

Objective: Achieve sustainable growth that maintains THC’s reputation for quality service delivery

Strategic Focus:

  • Capacity model development
    Optimal size determination
    Partnership and acquisition frameworks