Support Coordination

What is support coordination?


There are three levels of support coordination that can be included in your plan:

  1. Support connection – This support is to build your ability to connect with informal, community and funded supports enabling you to get the most out of your plan and achieve your goals.
  2. Support coordination – coordination of supports: This support will assist you to build the skills you need to understand, implement and use your plan. A support coordinator will work with you to ensure a mix of supports are used to increase your capacity to maintain relationships, manage service delivery tasks, live more independently and be included in your community.
  3. Specialist support coordination – This is a higher level of support coordination. It is for people whose situations are more complex and who need specialist support. A specialist Support Coordinator will assist you to manage challenges in your support environment and ensuring consistent delivery of service.

Depending on your individual goals, plan objectives and aspirations you may receive funding for these supports in your plan.


Support coordination line items added during COVID-19 pricing update


Three new support coordination items have been introduced to the NDIS Support Catalogue under Core Supports, Assistance with Daily Life, effective 25 March 2020:

  • 01_790_0106_8_3 – Level 1: Support Connection
  • 01_791_0106_8_3 – Level 2: Coordination Of Supports
  • 01_794_0132_8_3 – Level 3: Specialist Support Coordination


The new line items duplicate items already claimable under Capacity Building Supports.

The new item numbers allow participants to use their funds more flexibly to access these supports from either their Core or Capacity Building budgets.

“Support Coordination from The Housing Connection is excellent. They listen and work toward my goals”

Xiang Wei Lu

Support Coordination FAQ

How can a Support Coordinator help me?

A Support Coordinator will support you to understand and implement the funded supports in your plan and link you to the community, mainstream and other government services. A Support Coordinator will focus on supporting you to build skills and direct your life as well as connect you to providers.
Your Support Coordinator will assist you to negotiate with providers about what they will offer you and how much it will cost out of your plan. Support coordinators will ensure service agreements and service bookings are completed. They will help build your ability to exercise choice and control, to coordinate supports and access your local community.
They can also assist you in planning ahead to prepare for your plan review.
Support coordinators will assist you to ‘optimise’ your plan ensuring that you are getting the most out of your funded supports.

Where do I get a Support Coordinator from?

Your Local Area Coordinator (LAC), or Early Childhood Early Intervention (ECEI) Partner may assist you to find and connect with a support coordinator. The planner, LAC or ECEI partner will provide plan information to your support coordinator so they can understand your plan and assist you in achieving your goals.

Is there a difference between self-managing and support coordination?

Yes. Self-management is a plan management type and support coordination is reasonable and necessary funded support.
Self-managing your NDIS plan means the NDIS will pay you directly for the supports you claim under your plan’s budgets. Being self-managed also allows you to choose from a broader range of providers. We have developed a guide to self-management for people who are self-managing, or interested in self-managing their NDIS funding. This guide helps people understand the benefits of self-management, roles and responsibilities and how to self-manage effectively.

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